FAQ

The following questions have been compiled to help you with certain aspects of the site and explain how things work around here.  If you have a question that isn’t covered in this list, please get in touch with us via our Contact page.  Thank you!

Why do I get taken to another site when I click on the “Buy This Product” button?

All products on this site are printed and shipped by print-on-demand company, Redbubble.  They also handle all payments for the products on our behalf.  As a result, when you click on the "Buy This Product" button, you will be taken to the corresponding product page on the Redbubble site to complete your order.

We have ensured that the Redbubble listing appears in a new tab or window, so you can get back here with minimal fuss.

What payment options do you have?

We currently accept Paypal, Amazon or Credit Card (VISA, MasterCard, AMEX) payments. Amazon payments are strictly for USA customers only. To find out more, visit Redbubble's Payment Options Information page.

Where do these items ship from?

The items available for sale here on theshakespeareshoppe.com are all printed and shipped by Australian company, Redbubble.com. Once an item is ordered, it is printed by the team at Redbubble, then shipped from either Australia, the USA or UK, depending the item you ordered and where you are located.

For more information about shipping, please visit Redbubble's Shipping & Delivery page.

I have a question about shipping/returns/checking out

As all products here are printed, handled and shipped from print-on-demand service, Redbubble, who also handle all financial transactions for items through their secure servers, any issues with paying for items, shipping or returning items are handled by their Customer Service department on our behalf.  To find out more about each of these areas, please visit the Redbubble Help pages as listed below:

If you need to contact Redbubble Customer Service direct, please go here.

I have a custom design request – who do I speak to?

If you would like to request our designer, Sally McLean, to put together a specific design for you on one of our items, please get in touch with us via our Contact Page with your request.  Please include the details of the design you are looking for, as well as when you need the item for (date of delivery) and one of our team will get back to you asap.

I have a question about purchasing that’s not covered here – help!

As all products here are printed, handled and shipped from print-on-demand service, Redbubble, who also handle all financial transactions for items through their secure servers, any issues with purchasing items are handled by their Customer Service department on our behalf.  To access all their FAQ/Help questions, go to their "Buying" section here.